Port Authority: Lean Digital Strategy

The business had very ambitious plans for the future including a number of major capital development projects to centralize all operations.

A key initiative in the delivery of a new infrastructure strategy was the development of a comprehensive port-wide Lean Digital Strategy which would deliver greater efficiencies and improved levels of customer service. Additionally, a comprehensive strategy was required to support many elements of their Corporate Plan, in areas such as: site consolidations, Port efficiency improvements, ‘Smart Port’ initiatives, document storage and sharing, staff management and development, internal process improvements, internal and external communications improvements, IT resilience, mobile device management, and IT infrastructure improvements. Leading Edge Group was appointed to deliver on this strategy due to our expertise in both Lean transformations and digital change initiatives.

The core digital infrastructure, systems and processes were mapped, gaps identified, and areas highlighted for further development and improvement. The proposed digital project plans were categorized and summarized by business function and area, to form the basis of a summary digital- roadmap covering the next 5-year period.

Some case studies and testimonials reference work completed by Leading Edge Group, prior to the transition of its Canadian operations to Leading Edge Associates. These are reproduced under license by Leading Edge Associates (Leading Edge Company Inc.).