Process & Performance Improvement
Process & Performance Improvement That Delivers Measurable ROI
Embedded consulting that reduces waste, accelerates throughput, and builds a sustainable continuous improvement culture across your organization. Lean and Six Sigma at the core, with the execution muscle to keep results compounding.
Part of the OneView framework. Engage this service standalone or as part of a broader operational improvement program.
Our approach
Our Lean Methodology
A proven four-phase approach that moves from diagnosis to sustained results. We embed with your teams, not just advise from the sidelines.
Diagnose
Current state mapping, value stream analysis, and waste identification across your operations. We quantify the opportunity before prescribing solutions.
Design
Future state design, prioritized improvement roadmap, and quick-win identification. Every recommendation ties to measurable KPIs.
Deploy
Hands-on implementation through Kaizen events, standard work creation, and visual management systems. Your teams lead, we coach.
Sustain
Leader standard work, daily management systems, and CI governance structures that ensure improvements stick after we leave.
Scope
What we cover
- Value stream mapping
- Kaizen events and rapid improvement
- 5S workplace organization
- Standard work development
- DMAIC problem solving
- Hoshin Kanri strategy deployment
- A3 thinking and problem solving
- Gemba walks and leader routines
- Kanban and pull systems
- OEE and TPM improvement
- Visual management systems
- Daily management and tier boards
- Poka-yoke (error proofing)
- SMED and changeover reduction
- Heijunka (production levelling)
- Change management and coaching
Who this is for
Is this the right fit?
Operations Directors
Looking to reduce waste, improve throughput, and build a sustainable CI culture across multiple sites.
CI Managers
Seeking external consulting support to accelerate improvement programs and develop internal Lean capability.
Executive Leaders
Evaluating Lean as a strategic lever for cost reduction, quality improvement, and competitive advantage.
Client work
What a Lean Transformation Looks Like in Practice
Manufacturing: Lead Time and Throughput Improvement
A mid-size Canadian manufacturer faced growing order backlogs and inconsistent throughput across production lines. Leadership needed a structured improvement program, not more firefighting.
- Current-state value stream mapping across three production lines to quantify lead time, WIP, and changeover losses
- Kaizen events targeting the two highest-waste processes, producing redesigned standard work and visual management boards
- Pull system and kanban implementation to reduce WIP and improve scheduling visibility
Outcomes: Lead time reduced, on-time delivery improved, and the operations team gained the tools to run subsequent improvement cycles independently.
Healthcare: Emergency Department Flow Redesign
A regional hospital sought to reduce patient wait times in its emergency department, where intake and assessment processes were creating unnecessary delays at peak periods.
- Value stream mapping of the triage-to-treatment pathway to identify bottlenecks and non-value-added steps
- Cross-functional Kaizen event with clinical and operations staff to redesign intake flow and bed allocation
- Daily management system implementation to sustain improvements and surface new issues early
Outcomes: Patient flow improved at peak periods, average wait times decreased, and the department implemented a standing daily huddle structure for ongoing management.
“Leading Edge has been working with the City of St. John's since September 2017 as we take our core value of “continue to do things better” and translate that into how we do our work every day. While we are in the early phase of this CI journey and still have a lot of work to do, Leading Edge has provided practical advice and strategic guidance every step of the way.”
Deputy City Manager, Finance & Administration, City of St. John's
Start Your Lean Transformation
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FAQ
Common questions
Most engagements run 12 to 16 weeks, depending on scope. We begin with a 2-week diagnostic that sizes the opportunity and sets realistic timelines.
Yes. Many of our clients have had previous Lean initiatives that stalled. We diagnose why, address root causes, and rebuild momentum with quick wins.
We establish baseline metrics during the Diagnose phase and track improvements through deployment. Typical metrics include cycle time, defect rate, throughput, and cost per unit.
Yes. Our model is embedded consulting. We work alongside your teams on the floor, not from a conference room. This builds internal capability while delivering results.
We do. Our OTU-partnered belt certification programs complement consulting engagements. Many clients combine both to build internal Lean capability at scale.
We have deep expertise in healthcare, local government, manufacturing, food and agri-food, construction, hospitality, and financial services. Our methodology adapts to any sector where operational performance matters.