What Our Clients Have Achieved

A regional hospital engaged our team to redesign patient flow from triage to treatment decision in their emergency department, where wait times were consistently exceeding provincial targets.

• Current-state value stream mapping with ED clinical and operations staff
• Waste analysis across triage, registration, bed allocation, and assessment processes
• Standard work design, visual management implementation, and change management support

A hospital pharmacy sought to reduce inventory carrying costs and eliminate dispensing errors through structured Lean methodology applied to ordering, storage, and dispensing workflows.

• Lean waste analysis of dispensing workflows and ordering processes
• Par-level redesign and pull system implementation for high-volume medications
• Staff training in Lean pharmacy operations and visual management

A 132-bed long-term care home engaged our team to optimize staffing and workflows in alignment with the Fixing Long-Term Care Act (2021) and an emotion-based model of care.

• On-site shadowing and staff engagement across disciplines
• Lean workflow review identifying process inefficiencies
• Gap analysis against an optimal staffing model

A municipality operating two long-term care homes (244 beds combined) engaged our team to apply Lean methodology to shift filling and scheduling processes.

• Staff preference survey achieving a 72% response rate
• Lean waste analysis of shift filling procedures
• Future-state master schedule design and validation

A mid-sized Canadian municipality engaged our team to address chronic vehicle downtime and scheduling gaps in fleet services that were limiting frontline service delivery capacity.

• End-to-end value stream mapping of fleet maintenance intake, scheduling, and dispatch
• Preventive maintenance standardization and scheduling redesign
• Visual management and daily accountability system for fleet supervisors

A municipal public works department needed to reduce operating costs and improve responsiveness to service requests while staying within existing headcount and equipment budgets.

• Cross-functional waste analysis across core public works service areas
• Work order management redesign and crew scheduling optimization
• Standard work documentation for recurring maintenance and service activities

A Canadian manufacturer engaged our team to map and redesign their primary production value stream, where excessive WIP, long changeovers, and scheduling variability were eroding margin.

• Current-state and future-state value stream mapping with production teams
• Changeover reduction (SMED) and batch size optimization
• Pull system design and visual production control boards

A food manufacturing operation sought to improve overall equipment effectiveness and identify automation opportunities across their packaging lines.

• OEE baseline measurement and loss categorization
• Rapid improvement (Kaizen) events focused on top downtime drivers
• Automation readiness assessment and digital strategy roadmap

An aerospace MRO operation engaged our team to reduce aircraft turnaround time and improve scheduling predictability across their maintenance bays.

• Current-state value stream mapping of maintenance and inspection workflows
• Constraint analysis and resource levelling across maintenance bays
• Standard work implementation for high-frequency inspection tasks

A utility provider sought to improve field crew scheduling efficiency and reduce time spent on non-productive activities.

• Value stream mapping of work order creation, scheduling, and dispatch processes
• Scheduling redesign to reduce travel time and improve job completion rates
• Standard work and visual management for field crew supervisors

A professional services firm engaged our team to redesign their client onboarding process, where excessive handoffs and incomplete documentation were causing delays and client frustration.

• Current-state process mapping with front-office and back-office teams
• Waste analysis: identified 40% non-value-added steps in onboarding workflow
• Future-state design with standardized checklists and single-point accountability

A financial services organization sought to reduce average handling times and error rates across their processing centre without adding staff.

• Time study and workload analysis across processing functions
• Queue management redesign and batch-to-flow conversion
• Error-proofing and standard work implementation for high-volume tasks

A construction firm engaged our team to address chronic schedule overruns and coordination breakdowns across their active project portfolio.

• Pull planning workshops with project managers and trade supervisors
• Constraint identification and weekly look-ahead scheduling implementation
• Daily huddle standardization and visual management on active sites

A multi-branch library system sought to reduce holds processing time and patron wait time for requested materials.

• Current-state mapping of intake, cataloguing, and holds fulfillment workflows
• Batching and routing redesign to reduce processing cycle time
• Standard work documentation and cross-branch performance measures