OpsScan Diagnostic
Map Your Operational Maturity in 5 Business Days
A structured assessment that identifies your highest-impact improvement opportunities and builds a prioritized action plan.
Part of the OneView framework. Engage this service standalone or as part of a broader operational improvement program.
Maturity scale
The Continuous Improvement Maturity Model
OpsScan measures your organization against our five-level Continuous Improvement Maturity Model (CIMM). Each of the 5 dimensions (and 14 sub-dimensions) is scored on a 0-5 scale. Understanding these levels helps you interpret your results and set realistic improvement targets.
Fire Fighting
Reacting to problems as they arise. No awareness or active use of Lean or continuous improvement practices.
Set-up Processes
Improvement is on the radar. Early efforts are underway but ad hoc, with limited data collection and inconsistent follow-through.
Execute Processes
Structured improvement activity in specific areas. Data is being collected but not yet consistently informing decisions.
Managed Reliance
Organization-wide continuous improvement in place. Every team has an improvement plan and is accountable for results.
Self-Reliance
Continuous improvement is embedded at every level. It is simply how the organization operates.
Our approach
How OpsScan Works
OpsScan is a proprietary diagnostic tool built on our Continuous Improvement Maturity Model (CIMM). It evaluates 5 maturity dimensions (and 14 sub-dimensions) of operational performance and produces a prioritized improvement roadmap.
Complete
Your leadership team completes a structured questionnaire covering 5 maturity dimensions. Takes approximately 45 minutes per respondent.
Analyze
Our consultants analyze responses, benchmark against industry peers, and identify maturity gaps with the highest improvement potential.
Report
You receive a detailed maturity report with spider diagrams, gap analysis, and a prioritized list of improvement opportunities ranked by impact and feasibility.
Plan
A 60-minute debrief with your leadership team to review findings and co-develop a 90-day action plan.
Scope
What we cover
- Leadership and governance
- Strategy deployment
- Process management
- Performance measurement
- Customer focus
- Supply chain management
- People development
- Innovation management
- Digital maturity
- Quality systems
- Environmental performance
- Financial impact tracking
- Knowledge management
- Change readiness
Who this is for
Is this the right fit?
Operations Leaders
Directors and VPs of Operations seeking an objective baseline before committing to a transformation program.
Executive Leaders
CEOs and COOs wanting a data-driven view of operational maturity to prioritize investment and set direction.
CI Leaders
Looking to benchmark current state, identify blind spots, and build a business case for improvement investment.
Client work
OpsScan in Practice: From Baseline to Action Plan
Long-term Care: Pre-Transformation Readiness Assessment
A long-term care operator considering a Lean transformation program wanted an objective view of their current operational maturity before committing to a multi-site engagement.
- OpsScan questionnaire completed by leadership team across two sites, covering all 5 maturity dimensions
- Benchmarking against comparable LTC organizations to contextualize gaps and strengths
- Leadership debrief session producing a prioritized 90-day improvement roadmap
Outcomes: The organization entered their Lean transformation with a clear, evidence-based starting point, phased priorities, and leadership alignment that accelerated early results.
Professional Services: Operational Baseline for a Growing Firm
A Canadian professional services firm experiencing rapid growth needed to understand where operational inefficiencies were emerging before they became structural problems.
- OpsScan assessment across five maturity dimensions with input from partners and senior managers
- Gap analysis identifying the three highest-priority improvement areas based on business impact and feasibility
- Action planning session converting findings into a 90-day sprint with clear owners and milestones
Outcomes: Leadership reached consensus on priorities for the first time, avoided an expensive technology investment that would not have addressed the root causes, and launched two improvement projects within 30 days.
“Our experience with Leading Edge was exceptional, and the additional supports and excellent follow-up we received from the team ensured that we completed our projects and were able to sustain the improvements that had been made, demonstrating their commitment to creating continuous improvement learners. It is wonderful to now see and hear Lean approaches and tools being applied in other contexts outside of our projects, as the value of Lean is recognized across the agency and process improvements continue to be actualized.”
System Planner, Youth Services Bureau of Ottawa
Start Your OpsScan Assessment
Send us a message and we respond within one business day. Or book a call if you prefer to talk first.
FAQ
Common questions
OpsScan is available at three levels: Self-Serve (complete independently in about 15 minutes), Expert-Led (an LEA consultant facilitates the assessment with your team on-site or virtually), and Enterprise (multi-site assessments for larger organizations). Pricing is based on your needs; contact us to discuss which option fits your situation. All options include a debrief session.
The questionnaire takes approximately 45 minutes per respondent. We recommend 3 to 5 respondents from your leadership team. Results are delivered within 5 business days.
A detailed maturity report with spider diagrams across 5 dimensions and 14 sub-dimensions, gap analysis, benchmarking data, and a prioritized improvement roadmap.
The core framework applies to any sector. We calibrate benchmarks and questions based on your industry for relevant comparisons.
No. OpsScan is a standalone diagnostic. You receive the full report and recommendations with no obligation to proceed with consulting services.
Yes. Many clients run OpsScan annually to track maturity progression and recalibrate improvement priorities.