Open Enrollment — CCA
Lean QI White Belt: Community Health and Social Services
A practical introduction to Lean quality improvement for community-based health and social services. Two live online sessions covering the 8 Wastes, root cause analysis, fishbone, 5 Whys, and PDSA / A3.
Program Schedule
Session Dates and Topics
Curriculum
What You Will Learn
- 1 Lean quality improvement principles in community-based health and social services
- 2 The 8 Wastes (DOWNTIME) and how to spot them in your workflows
- 3 Root cause analysis fundamentals
- 4 Fishbone (Ishikawa) diagrams for structured problem framing
- 5 5 Whys for surfacing underlying causes
- 6 PDSA / A3 for testing and documenting improvements
- 7 Identifying improvement opportunities in your day-to-day work
Mentor Support
SME Mentor Throughout
Two live online sessions led by an experienced Lean facilitator with deep community health and social services experience. Includes guided practice exercises and Q&A.
Investment
Pricing and Funding
2017
University Partner
Canadian Centre for Accreditation
The Canadian Centre for Accreditation (CCA) is an independent non-profit offering accreditation for community-based health and social service organizations. Since 2017, LEA has delivered CCA-recognized Lean QI programs purpose-built for community health, mental health, addictions, and family service professionals.
- CCA-recognized for CPD requirements
- Community health and social service context throughout
- Builds the foundation for CCA Yellow and Green Belt
- Practical tools you can apply immediately
FAQ
Common Questions
Community health workers, social service operations leads, frontline managers, and anyone working in CHCs, CMHAs, family services, and community-based health and social service organizations who wants a practical foundation in Lean quality improvement.
No prerequisites. White Belt is the entry point of the CCA Lean QI certification pathway.
Two live online sessions of 3.5 hours each on September 15 and 16, 2026, for a total of about 7 hours.
Yes. Participants who attend both sessions receive a CCA-recognized Lean QI White Belt certificate.
Yes. Groups of 5 or more receive 50% off the 6th registration. Register for all three CCA Lean QI certifications (White, Yellow, Green) and receive a 15% overall discount. Discounts cannot be combined.
You can continue to the CCA Lean QI Yellow Belt (October 5 and 6, 2026) which builds on White Belt with process mapping, standard work, and 5S. The Lean QI White Belt is also a prerequisite for the Yellow Belt program.
Register for the September 2026 White Belt Cohort
Two live online sessions, September 15 and 16, 2026. CCA-recognized. Register via Eventbrite or contact us for organizational pricing.