Assessment slots right-sized from 90 to 75 minutes to improve access
A mental health centre right-sized assessment slots from 90 to 75 minutes and removed a non-clinical hand-off to improve access.
Measured Published
A mental health centre
The problem
Intake and assessment pathways included hand-offs that added no clinical value and referrals that did not belong in the queue.
The approach
LEA reviewed the intake process and right-sized assessment slots by pathway, redesigned the reminder protocol and redirected non-program referrals at intake.
The result
Assessment slot duration was reduced from 90 to 75 minutes, and one patient group was fast-tracked directly to assessment, removing a hand-off that added no clinical value.
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