Town of Paradise cut enforcement tracking lead time by 37%
Town of Paradise staff trained in Lean improved enforcement issue tracking lead time by about 37% and cost efficiency by about 42%.
The challenge
The Town of Paradise wanted to build continuous improvement into how its staff deliver municipal services. Tracking and reporting of municipal enforcement issues, and finding engineering record drawings, were two areas where staff time was being lost.
The approach
The program began with a leadership mapping session, and staff completed Lean training from June 2019. Trained staff then applied the methods to their own work, including a Yellow Belt project with municipal enforcement and a project on engineering records.
The result
The Yellow Belt project with municipal enforcement improved issue tracking and reporting lead time by about 37% and cost efficiency by about 42%. The records project gave staff access to engineering record drawings within minutes, down from hours or days.
Results
What changed
| Measure | Before | After | Change |
|---|---|---|---|
| Lead time, municipal enforcement issue tracking and reporting | About 37% shorter | ||
| Cost efficiency, municipal enforcement issue tracking and reporting | About 42% improvement | ||
| Time for staff to access engineering record drawings | Hours or days | Minutes |
FAQ
Common questions
A Yellow Belt project with municipal enforcement improved issue tracking and reporting lead time by about 37% and cost efficiency by about 42%. A separate records project gave staff access to engineering record drawings within minutes, where it had previously taken hours or days, according to the Leading Edge video published in April 2022.
The program began with a leadership mapping session, after which staff completed Lean training from June 2019. Staff then applied what they learned to improvement projects in their own areas, including municipal enforcement and engineering records, rather than relying on outside consultants to make the changes.
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