Four service delivery reviews give enforcement and permitting clear ownership
A town government redesigned procurement, enforcement and special events processes with risk-based tiers, clear ownership and standard intake.
The problem
Procurement, enforcement and special events processes had grown over time without clear ownership, standard documentation or consistent service expectations.
The approach
LEA mapped the current state, analysed root causes and co-designed future state processes with staff across four functional areas.
The result
Future state designs included risk-based assessment tiers for enforcement files, a single point of contact and standard case transfer documentation for site alteration enforcement, and a tiered classification and redesigned intake for special events.
Where is your biggest opportunity?
An OpsScan Diagnostic sizes and prioritizes your opportunities in hours and dollars, so the first Sprint goes where it matters most.