Turnover cost model approved by senior leadership, with scope expanded
A multi-site services operator built a turnover cost model and engagement matrix that senior leadership approved and expanded.
The problem
Associate turnover across a large hourly workforce carried a hiring cost that had not been modelled.
The approach
The project built a predictive cost-of-turnover model and an engagement matrix by site size and risk.
The result
The model and engagement approach were approved by senior leadership and the scope was expanded.
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