A regional government designed one standard planning approvals process for eight offices
A regional government and its area municipalities designed one standard planning application process, with a projected 41% shorter lead time.
The challenge
The regional office and each of its area municipalities processed official plan amendment and zoning bylaw amendment applications in different ways. Legislated changes to the provincial planning framework set new timeframes that the process needed to reflect.
The approach
LEA reviewed and analyzed the approach each area municipality and the regional office took to processing these applications. From that review, LEA developed a single standard future-state process for all of them, reflecting the timeframes set out in the legislation.
The result
The designed future state removes over 1,000 minutes of staff time, a projected 16.5% saving, and is designed to shorten overall process lead time by 41%, mainly by eliminating or reducing waiting periods between tasks. These are designed estimates and were not measured after implementation.
Results
What changed
| Measure | Before | After | Change |
|---|---|---|---|
| Overall process lead time (designed future state) | 41% shorter (designed) | ||
| Staff time (designed future state) | 16.5% lower, over 1,000 minutes removed (designed) |
FAQ
Common questions
They are designed future-state estimates from the 2020 review of the planning application process and were not measured after implementation. The designed process is projected to shorten overall lead time by 41% and to remove over 1,000 minutes of staff time, a 16.5% saving.
Most of the designed reduction in lead time is expected to come from eliminating or reducing waiting periods between tasks. The design also replaces several different municipal approaches to official plan amendment and zoning bylaw amendment applications with a single standard process.
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