A mid-sized city cut its vehicle inspection process from 383 to 36 minutes
A mid-sized city moved fleet inspections from paper to a digital workflow, cutting process time from 383 to 36 minutes.
The challenge
The city's fleet inspection process was paper-based and manual. The workflow contained waste loops and rework cycles that added time for the staff who used it.
The approach
LEA mapped the current-state process with fleet operations staff and identified the waste loops and rework cycles. Together they co-designed a streamlined digital inspection workflow to replace the paper-based process, combining process mapping, waste elimination and technology-enabled redesign.
The result
Fleet inspection process time fell from 383 minutes to 36 minutes, a 91% reduction. In a pilot, user satisfaction with the inspection process rose from ~2.4 to 4.5 out of 5, and paper printing volume fell by 13%.
Results
What changed
| Measure | Before | After | Change |
|---|---|---|---|
| Fleet inspection process time | 383 minutes | 36 minutes | down 91% |
| User satisfaction with the inspection process (pilot, out of 5) | ~2.4 | 4.5 | |
| Paper printing volume | down 13% |
FAQ
Common questions
The redesigned fleet inspection process takes 36 minutes, compared with 383 minutes for the original paper-based process, a 91% reduction. The gain came from mapping the current state, removing waste loops and rework cycles, and moving the inspection to a digital workflow.
In a pilot, user satisfaction with the inspection process rose from ~2.4 to 4.5 out of 5. LEA co-designed the new digital workflow with fleet operations staff, so the people who carry out inspections shaped the process they now use.
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