City of St. John's: a Lean partnership since 2017
Since 2017, Leading Edge has supported the City of St. John's with Lean training and guidance as the City builds its own continuous improvement capability.
The challenge
The City of St. John's wanted to turn its core value of continuing to do things better into how work is done every day. That required awareness, understanding and internal capacity for continuous improvement across the organization, not a series of one-off projects.
The approach
Since 2017, Leading Edge has supported the City's multi-year continuous improvement program with Lean and Belt training, advice on continuous improvement governance, and change management guidance.
The result
The City has established continuous improvement governance and developed its own internal trainers, and City teams have applied the methods to improvement projects in areas including office services, fire inspections, accounts payable and permits. The results of those projects are the City's own and are not claimed here.
How it holds
The City operates a continuous improvement community of practice and has internal trainers, so the work continues with in-house capability.
“Leading Edge has provided practical advice and strategic guidance every step of the way as we take our core value of 'continue to do things better' and translate it into how we do our work every day.”
Derek Coffey, Deputy City Manager, City of St. John's
FAQ
Common questions
Leading Edge has worked with the City of St. John's on continuous improvement since 2017. Its support has covered Lean and Belt training, advice on continuous improvement governance, and change management guidance, as the City builds the internal capability to sustain the work itself.
The City has established continuous improvement governance, developed its own internal trainers and operates a continuous improvement community of practice. City teams have applied Lean methods to improvement projects in areas including office services, fire inspections, accounts payable and permits, building on its core value of continuing to do things better.
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