60 standard operating procedures created in two months
A mid-sized city created 60 standard operating procedures in two months for its Application Expeditor role.
Measured Client-led, LEA-coached Published
A mid-sized city
The problem
The Application Expeditor role had no documented procedures, which confused new staff during onboarding.
The approach
The project used a TAKT-time calculation and a uniform standard work template to plan and write the procedures, with 5S, kaizen and voice of the employee and customer.
The result
60 standardized SOPs created over 2 months under a single naming convention.
Where is your biggest opportunity?
An OpsScan Diagnostic sizes and prioritizes your opportunities in hours and dollars, so the first Sprint goes where it matters most.