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Local Government Quality and Safety Capability

Recruitment playbook reaches 100% adoption and improves data accuracy by 40%

A mid-sized city standardized student recruitment with a playbook that reached 100% adoption and improved data accuracy by 40%.

Measured Client-led, LEA-coached Published
A mid-sized city

The problem

Student recruitment workflows were inconsistent across client groups, with data accuracy gaps and no governance cadence.

The approach

The project designed and implemented a Student Recruitment Playbook using standard work and voice of the customer.

The result

100% adoption across client groups and a 40% improvement in data accuracy; the playbook is now a corporate standard with an annual update cadence.

Where is your biggest opportunity?

An OpsScan Diagnostic sizes and prioritizes your opportunities in hours and dollars, so the first Sprint goes where it matters most.