Paper work orders replaced with a digital workflow for about 650 orders a year
A municipal utility replaced paper work orders with a digital workflow for about 650 orders a year after a Lean and digital review.
The problem
Paper work orders, manual inventory spreadsheets and cheque-based payments that added an average of 4 days to job timelines slowed field and back-office work.
The approach
LEA reviewed more than eight operational areas and paired each process finding with a technology recommendation through an integrated digital discovery.
The result
A digital workflow was implemented for approximately 650 annual work orders, replacing a paper-based process, and inventory management moved from manual spreadsheets to automated threshold alerts.
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